Comments for http://mrpitcher.wordpress.com Sat, 07 Nov 2009 09:20:02 +0000 http://wordpress.com/ hourly 1 Comment on Twitter Monitoring – is it good for business? by nancy http://mrpitcher.wordpress.com/2009/10/21/twitter-monitoring-is-it-good-for-business/#comment-131 nancy Sat, 07 Nov 2009 09:20:02 +0000 http://mrpitcher.wordpress.com/?p=421#comment-131 Thanks Raz!! This IS customer service as it should be. If companies choose to be in the online conversation then they need to interact. They should follow ALL followers (who are not spammers of course) at the least. They also only sell online so this is their hood! when are they doing something for the girls?? :-) Thanks Raz!!
This IS customer service as it should be.
If companies choose to be in the online conversation then they need to interact.
They should follow ALL followers (who are not spammers of course) at the least.
They also only sell online so this is their hood!
when are they doing something for the girls??
:-)

]]> Comment on The Institute by Chrys Chrysos http://mrpitcher.wordpress.com/about/#comment-130 Chrys Chrysos Wed, 04 Nov 2009 19:19:42 +0000 #comment-130 Hi There, Yes communication is the key. No matter how many books you read, you really have to put it into practice. Its the learning from the experience, that makes a effective communicator. Your blog and the the books you recommend are all wonderful tools to put into practise. I know from my experience that as sales people become more comfortable with the product, environment and customers, they become more confident and are able to communicate more effectively and ultimately sell more. It the old story, no matter how much you read to explain how to ride a bike, you have to get on it to learn. So I guess the message is, dont be too hard on yourself, for failing the few times. I think if you read Raz blog, and try and put one or two things into practice each week without fearing failure, and learining from the experience, you are on the right direction. Experience is the ultimate understanding. This blog has some great insights from people with many years of experience. A Great read. Cheers, Chrys Hi There,

Yes communication is the key. No matter how many books you read, you really have to put it into practice. Its the learning from the experience, that makes a effective communicator.

Your blog and the the books you recommend are all wonderful tools to put into practise. I know from my experience that as sales people become more comfortable with the product, environment and customers, they become more confident and are able to communicate more effectively and ultimately sell more.

It the old story, no matter how much you read to explain how to ride a bike, you have to get on it to learn. So I guess the message is, dont be too hard on yourself, for failing the few times.

I think if you read Raz blog, and try and put one or two things into practice each week without fearing failure, and learining from the experience, you are on the right direction. Experience is the ultimate understanding.

This blog has some great insights from people with many years of experience. A Great read.

Cheers,

Chrys

]]> Comment on How to kill Customer Experience by Shandel http://mrpitcher.wordpress.com/2009/10/24/how-to-kill-customer-experience/#comment-129 Shandel Wed, 04 Nov 2009 04:58:19 +0000 http://mrpitcher.wordpress.com/?p=424#comment-129 Great example of how no matter how much you go into a "store" wanting something, if the sales person puts you off, that's it, it is all over! The personality and attentiveness of the sales clerk is so important in the sales process. Products rarely sell themselves! Great example of how no matter how much you go into a “store” wanting something, if the sales person puts you off, that’s it, it is all over!

The personality and attentiveness of the sales clerk is so important in the sales process. Products rarely sell themselves!

]]> Comment on How to kill Customer Experience by Gavin Heaton http://mrpitcher.wordpress.com/2009/10/24/how-to-kill-customer-experience/#comment-128 Gavin Heaton Sun, 25 Oct 2009 22:13:02 +0000 http://mrpitcher.wordpress.com/?p=424#comment-128 Nice rant, Raz. I think Rob's right - sales people often forget that the product is just part of what they are selling. Nice rant, Raz. I think Rob’s right – sales people often forget that the product is just part of what they are selling.

]]> Comment on How to kill Customer Experience by Rob James http://mrpitcher.wordpress.com/2009/10/24/how-to-kill-customer-experience/#comment-127 Rob James Sun, 25 Oct 2009 06:44:05 +0000 http://mrpitcher.wordpress.com/?p=424#comment-127 That's a real shame!! I knew you were looking forward to the event. I have been on several Harley test rides, and I must admit, my experience has always been great. To the point that years later, I still get invited to the rides even though they pretty much know I won't buy one (since I just got one off them). To that end, I have actually developed friendships with many of the sales guys and occasionally go on weekend rides with some of them. I think they take forgranted how special some of these test rides are to potential customers (people that have not ridden or even sat on a Harley before). Maybe they need to take a look at what they are selling; a dream, not a bike.... RJ That’s a real shame!! I knew you were looking forward to the event.

I have been on several Harley test rides, and I must admit, my experience has always been great. To the point that years later, I still get invited to the rides even though they pretty much know I won’t buy one (since I just got one off them). To that end, I have actually developed friendships with many of the sales guys and occasionally go on weekend rides with some of them.

I think they take forgranted how special some of these test rides are to potential customers (people that have not ridden or even sat on a Harley before). Maybe they need to take a look at what they are selling; a dream, not a bike….

RJ

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